These Terms of Service ("Terms") are a binding agreement between AIProMove ("AIProMove," "we," "us," or "our") and the business and authorized users who access or use our moving- and storage-operations software and related websites and services (the "Service"). Please read them carefully. By creating an account or using the Service, you agree to these Terms; if you do not agree, do not use the Service.
01Eligibility & acceptance
The Service is intended for businesses — primarily licensed moving and storage operators — and their authorized personnel. You must be at least 18 years old and able to form a binding contract. If you accept these Terms on behalf of a company, you represent that you are authorized to bind it, and "you" refers to that company.
02The Service
AIProMove provides software for estimating, scheduling and dispatch, billing and payments, document generation, customer communications, and related moving-company operations. We may modify, add, or discontinue features and will use reasonable efforts to give notice of material changes.
03Accounts, verification & security
You must provide accurate information, keep it current, and safeguard your login credentials. Your administrator manages user access and is responsible for activity under your account. We may require business verification (such as a USDOT/MC number or state moving license) and may suspend or terminate accounts that provide false information or that we reasonably believe are used unlawfully.
04Free trial
We may offer a free trial. Trials are provided for evaluation, may be limited in features or duration, and may require business and phone verification to activate. We may modify or discontinue a trial at any time. Unless you subscribe to a paid plan, access may end when the trial expires.
05Subscriptions, fees & taxes
Paid plans are billed on a per-seat or plan basis as described at the time of purchase. Fees are billed in advance and, unless stated otherwise or required by law, are non-refundable. Subscriptions renew for successive terms unless cancelled before the renewal date. You are responsible for applicable taxes. We may suspend or limit the Service for non-payment after providing notice.
06Your data & content
As between you and us, you own the data and content you and your users submit ("Customer Data"). You grant us a limited, worldwide license to host, process, transmit, and display Customer Data solely to provide, secure, and support the Service and as described in our Privacy Policy. You are responsible for the accuracy and lawfulness of Customer Data and for obtaining any consents required to collect and process information about your own customers and employees. Where we process personal data on your behalf, our Data Processing Addendum applies.
07Acceptable use
You agree not to: violate any law or third-party right; upload unlawful, infringing, or harmful content; attempt to gain unauthorized access to or disrupt the Service; probe or reverse engineer it except as permitted by law; resell or provide the Service to third parties except as expressly allowed; or use the Service to send unlawful, deceptive, or unsolicited communications. When using messaging, calling, or marketing features, you are solely responsible for complying with applicable laws (including the TCPA, CAN-SPAM, and mobile-carrier requirements) and for obtaining any required consent from your recipients.
08Communications & SMS
By creating an account and providing a mobile number, you consent to receive service-related messages, including one-time verification codes and account notices. Message and data rates may apply; reply STOP to opt out or HELP for help. If you use the Service to send messages to your own customers, you are the sender of those messages and are responsible for obtaining consent, honoring opt-outs, and the content you send.
09Third-party services
The Service may integrate with or link to third-party products (such as payment, accounting, mapping, and messaging providers). Your use of those products is governed by their own terms and privacy policies, and we are not responsible for third-party services.
10Intellectual property
The Service — including its software, design, and content, but excluding Customer Data — is owned by AIProMove and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription. If you provide feedback or suggestions, you grant us a royalty-free, perpetual license to use them without restriction.
11Confidentiality
Each party will protect the other party’s non-public information disclosed in connection with the Service, use it only as needed to perform under these Terms, and disclose it only to those who need to know and are bound by similar obligations.
12Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, timely, error-free, or secure, or that it will meet your requirements.
13Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, or data, arising out of or relating to the Service. Our total liability for all claims arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim.
14Indemnification
You will defend, indemnify, and hold harmless AIProMove and its affiliates from and against third-party claims, damages, and costs (including reasonable legal fees) arising out of your Customer Data, your use of the Service, the communications you send to third parties, or your breach of these Terms or applicable law.
15Term & termination
These Terms apply while you access or use the Service. Either party may terminate as described in your plan or for a material breach that remains uncured 30 days after written notice. On termination, your right to use the Service ends. You may export Customer Data during your subscription and for a reasonable period afterward, after which we may delete it in the ordinary course, subject to legal retention requirements.
16Governing law & disputes
These Terms are governed by the laws of the United States and of the state in which AIProMove is established, without regard to conflict-of-laws principles. The state and federal courts located in that jurisdiction will have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.
17Changes to these Terms
We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
18General
These Terms, together with the Privacy Policy and any order or plan you agree to, are the entire agreement between the parties regarding the Service and supersede prior agreements on that subject. If any provision is held unenforceable, the remaining provisions remain in effect. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. A party’s failure to enforce a provision is not a waiver of it.
19Contact us
Questions about these Terms may be sent to contact@aipromove.com or through the support options available in the app.